Contact Information

We're here to help. Whether you have a question about a product, an order on its way, or something that hasn't gone to plan, our customer support team will get back to you.

• Email: info@tucanlux.com
• Phone: +44 7709 730557
• Business address: Tucan Lux, a trading name of Tucan Analytics Ltd, 128 City Road, London, EC1V 2NX, United Kingdom

You can also use the contact form on this page. We aim to respond to enquiries within two business days.

What we can help with

• Hair — lengths, densities, cap constructions, textures and colours
• Leather goods — dimensions, leather type, care and fittings
• Jewellery — stones, pearl types, metals, sizing and care
• Order updates and delivery
• Returns and exchanges
• Payment queries

Before you get in touch

You may find a quicker answer on the product page itself. Each listing sets out the specification in full — for hair, that includes guidance on shrinkage and care.

Contacting us about an order

Please include:

• Your order number
• The email address used when placing the order
• Which variant you ordered, if your question is about a specific item

That lets us find your order straight away and reply with something useful rather than a request for more details.

Where we ship

We ship to most countries. Shipping is free on every order to the United Kingdom, United States, Canada and France. For other destinations it's free on orders of £150 or more and no more than £14.99 below that (or the local equivalent); checkout shows the exact cost before you pay. Orders are dispatched within 2 business days and usually arrive 3–25 business days after dispatch. See our shipping policy for details.

Feedback

We welcome it. If something could have been clearer, if a product wasn't what you expected, or if you have a suggestion, we'd like to know. It's how the range and the service get better.